CUSTOMER’S WITHDRAWAL  

The customer may withdraw from the contract, without paying a penalty, in the following cases :
– price increase (see art. 6) of more than 10%;
– significant modification of one or more contract elements, objectively defined as fundamental to the fruition of the whole travel package, in case these modifications are suggested by the organizer after the conclusion of the contract before client’s departure and rejected by the User.
In cases listed above, the User has alternatively right to:
–    make use of an alternative travel package, without surcharges or with the refund of the excess sum in case the cost of  the second package is inferior to the first one ;
–    the refund of the fees paid so far, that must be executed within seven workdays from the receipt of the refund request.
The User will have to communicate his own decision (accepting or rejecting the above-mentioned modifications) within two workdays from the receipt of  increase or modification notice.
In case there is no communication within that deadline, the Organiser’s suggestion is intended to be accepted.

CANCELLATION PENALTIES

Customers withdrawing the contract before the departure out of the cases listed in the previous paragraph of this article will have to pay as penalty, independently of the deposit’s payment as prescribed in the article 5, the following participation fee percentages, calculated on the basis of the number of days before the beginning of the tour the cancelation took place (the count of the days does not include the one of the withdrawal, whose communication must come in during a workday prior to the beginning of the tour):

A – Cycling and walking tours
a) withdrawal until 31 days before holiday start date – 10% of  total holiday cost
b) withdrawal from 30 to 21 days before holiday start date – 25% of  total holiday cost
c) withdrawal from 20 to 11 days before holiday start date – 50% of  total holiday cost
d) withdrawal from 10 to 4 days before holiday start date – 75% of  total holiday cost
e) withdrawal within 3 days before holiday start date – 100% of  total holiday cost

B – Bike & Boat tours individual reservations
a) withdrawal until 60 days before holiday start date – 20% of  total holiday cost
b) withdrawal from 59 to 31 days before holiday start date – 30% of  total holiday cost
c) withdrawal from 30 to 21 days before holiday start date – 50% of  total holiday cost
d) withdrawal from 20 to 11 days before holiday start date – 70% of  total holiday cost
e) withdrawal from 10 to 1 days before holiday start date – 90% of  total holiday cost
f) withdrawal on the arrival day 100% of the total holiday cost